Module 2
Communication Mastery
Master the art of communication that converts
8
Lessons
30
Questions
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Your Score
Lesson 1 of 8
The Reality of Conflict
Conflict is unavoidable in any meaningful relationship.
Where there are two people with emotions, values, and goals, there will eventually be disagreement.
However, conflict itself is not the real problem.
The real problem is how people handle conflict.
Most people respond to conflict emotionally instead of strategically. They attempt to defend themselves, prove themselves right, or win the argument. In doing so, they often destroy the relationship they were trying to protect.
The goal is not simply to win an argument. The goal is to preserve the relationship while solving the problem.
The first principle of conflict resolution: Separate the problem from the person.